FAQ > Questions > How to Connect to Office 365 Portal for the first time

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The Office 365 suite of products allows you to connect to your mailbox and settings via a new portal. The procedure below shows you how to connect for the very first time to this portal. You will need to change your temporary password the first time that you login.

By default, Office 365 user passwords are set to expire on a regular basis. When you create a new password use the following guidelines:


  • Use 8 to 16 characters
  • Use a combination of UPPERCASE and lowercase letters
  • Use at least one number or symbol
  • Do not use spaces, tabs or line breaks
  • Do not use your user name or part of your user name (the part of your Office 365 ID before the @ symbol)

If you forget your password, you must request a password reset from an Office 365 administrator. Your administrator will provide you with a new temporary password to use the next time that you sign in. You can also request a password reset by contacting us via our service request form.


  1. Open up Internet Explorer (IE is the recommended browser for Office 365) and go to https://portal.microsoftonline.com, this will take you to the Office 365 Customer portal.

  2. Enter your Microsoft Online Service ID (Office 365 ID) and the temporary password that was sent to you via e-mail. You can click on the Remember me and Keep me signed in if you want. When done press the Sign in button.

  3. If this is the first time that you sign into the Office 365 portal you will be asked to update your password. The password sent to you was a temporary password that needs to be changed the first time that you sign in. You will see a page similar to the one below, please enter you temporary password in the field that says "Old Password" and then enter a new password adn then confirm the new password in the appropriate fields. Remember that the new password must meet the requirements detailed at the beginning of this procedure. When you are done click Submit
  4. You will be asked to retype your new password one more time. Do so and click Submit
  5. You have now succesfully signed in to your Office 365 account! You will be placed on your Home screen. From your home screen you can select to see Office 365 tours or read the Quick Start guide. You can also see your Inbox and Calendar. If your subscription allows you will also see links to install Lync and view your Team site (this may have to be configured by your administrator before you can use).

  6. To see your e-mail click on the Inbox link under the section Outlook or click on the Outlook link at the top of the Home page. Since this is the first time that you will use Outlook Web Access (OWA) you will be taken to an option screen where you can select your default language and time zone (if you are a mobile user that changes time zones often, select the most commonly used time zone here). You will also have the choice of using OWA in a blind and low vision experience. Change your settings according to your preferences and click OK.
  7. You will be taken to your OWA Inbox. From here you will be able to receive and send e-mails.
  8. When you are done with your session simply click the sign out button on the top right hand corner of your OWA screen.
  9. This will place you back on the Portal Sign on screen. At this point you may close your browser.


This ends this procedure.


Last updated on September 14, 2011 by CompuTrain User