FAQ > Questions > How to connect to your new vServer Online Servers for the first time.

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You will receive an e-mail with all of your VServer information. The e-mail will contain the IP address of your server. The registered DNS name (if any). Each user will also receive credential information that will allow him/her to connect to the servers. 

The first time that you connect you will be asked to change your password. By policy the password on all user accounts on the VServers is set to expire every 180 days. All passwords must meet the following requirements.

  • The password must be 8 characters or more.
  • The password must contain one UPPERCASE character. (e.g. mYpass)
  • The password must contain one lowercase character. 
  • The password must contain one number or symbol. (mYpass87$)
  • The password cannot be one of your previous 24 passwords.
  • The password cannot contain any 2 or more characters in the same order and position as any of your previous 24 passwords. For example if your current password is Limit857 your new massword cannot be Timid945.

Please note that your CompuTrain VServer is a special server configured to look and feel like a regular desktop. However in order to serve multiple users at the same time there are special application installation requirements that have to be met in order for an application to work correctly. For this important reason do not try to install any programs on your server. VServers applications need to be installed in a particular way. If you need an application installed, please contact our system engineers at our Request Support page.

Make sure that you have the very latest Remote Desktop Client (RDP) installed on your computer. On Windows Vista and WIndows 7 computer this client is already installed and updated if you keep your computer up to date with Microsoft Update. On Windows XP computer you will need to download and install. Below are links to the Microsoft Download area so that you can download the latest clients.

It is extremely important that you download the latest Remote Desktop client to ensure that your printers will work properly.

Windows Vista (32 bit)

Windows Vista (64 bit)

Windows XP



Connecting to your server
Once you have installed a remote desktop client do the following to connect.


  1. Open the remote desktop client, by going to Start, Programs, Accessories, Remote Desktop Connection.
    If you are using Windows Vista or Windows 7, click the start menu and type "Remote Desktop Connection" and press Enter.


  2. This will load the Remote Desktop Client as shown below.

    Enter the address to the Terminal Server. This address should have been sent to you in the Welcome letter. You can use the Fully Qualified Domain Name (preferred) or the IP address if the FQDN has not yet replicated. For example remote.yourcompanydomain.com. Press connect to start your Terminal Server session.

    If you are using Windows Vista or Windows 7 your remote Desktop Client may ask you to confirm the certificate. Please check to accept the certificate and continue. It will also ask you to enter your credentials before login on. You may need to click on User another account as shown below:

    Then enter your credentials. Always precede your credentials by typing vservers\ before your user name. This is shown below:

    Once you enter the credentials press OK and your session will start. If you see any certificate warnings please accept (and save) and then continue.

  3. Your screen now connects to your Terminal Server. You will be prompted to accept the Agreement.

    Click OK to continue.

  4. If you used of the the older Remote Desktop Clients (Windows XP, Windows 2000 or Mac) you will be asked for your credentials at this point. You will see a screen similar to the one below.

  5. Click on Other User this screen will then change to the one below asking you for your credentials.

  6. Enter your credentials. Remember that your credentials will always be preceded by the vservers\. For example:

    User name: vservers\yourusername
    Password: yourpassword

    When you are done press Enter or click on the right facing arrow next to the password field. You will be taken to your Virtual Desktop. You may see the following screens:

  7. You are now connected to your Terminal Server. Your terminal server is configured to have a private folder share (that you and only you have access to), a public folder share (that is available to everyone in your company) and a group based folder share (that only members of specific groups have access to). You can access these shares from your Desktop where you will see 3 icons for each of the shares or through a drive letter as shown below. By default all Office Applications will save files to your own personal Network Documents location. An application share is also created where we can set up applications like QuickBooks, etc.

    Drive U:\My Documents

    Drive N:

    Drive P:

  8. Once you are done with your session it is very important that you exit your Terminal Server session by going to the Virtual Desktop’s Start button, and then selecting Logoff.


Last updated on September 16, 2011 by CompuTrain User